Month: July 2018
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Monzo and Transparency
There's a lot to like in how (challenger bank) Monzo go about things. As well as creating genuinely customer-centric propositions that disrupt some of the complex nonsense involved in financial services, it's the way in which they do stuff which is so […]
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Post of the Month – June 2018 – The Winner
Happy to say that the winner is Ross Breadmore (just) with his excellent post on The Reality of Service Design within a Large Bank. Well done Ross – you join the Hall of Fame. My thanks to all for taking part in this […]
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Post of the Month – June 2018 – The Vote
Thanks everyone for the nominations. So this month's vote is between: The Millennial Con Trick by John Lowery The Reality of Service Design within a Large Bank by Ross Breadmore In Praise of Passive Planning by Richard Huntingdon The Work-Life Fit Approach to Gender Parity […]
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Post of the Month – June 2018 – Nominations
It's time again to nominate your favourite reads from the past month for the latest Post of the Month vote. As always I've listed a few starters below but please do add to these with your own nominations – either direct or […]