Month: July 2018
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Monzo and Transparency
There's a lot to like in how (challenger bank) Monzo go about things. As well as creating genuinely customer-centric propositions that disrupt some of the complex nonsense involved in financial services, it's the way in which they do stuff which is so refreshing. Check out, for example, their tone of voice guide which instead of…
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Post of the Month – June 2018 – The Winner
Happy to say that the winner is Ross Breadmore (just) with his excellent post on The Reality of Service Design within a Large Bank. Well done Ross – you join the Hall of Fame. My thanks to all for taking part in this month's vote.
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Post of the Month – June 2018 – The Vote
Thanks everyone for the nominations. So this month's vote is between: The Millennial Con Trick by John Lowery The Reality of Service Design within a Large Bank by Ross Breadmore In Praise of Passive Planning by Richard Huntingdon The Work-Life Fit Approach to Gender Parity by Martha Hiefield Let Humans be Humans by Glyn Britton Today's Masculinity is…
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Post of the Month – June 2018 – Nominations
It's time again to nominate your favourite reads from the past month for the latest Post of the Month vote. As always I've listed a few starters below but please do add to these with your own nominations – either direct or via the comments below. And as soon as I have a good selection…