Month: March 2026
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Using AI to transform client relationships
A couple of weeks ago I ran the first IPA Advanced AI for Account Handlers course and alongside all the more obvious automations and efficiency gains from AI there were some specific techniques we focused on that have much wider application. For
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Cognitive Sovereignty
Cognitive outsourcing (the idea of letting AI do your thinking for you) is being discussed a lot right now. but the term ‘cognitive sovereignty’ is probably a better way to describe the risks involved in this practice because it captures the nuance
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How AI rewires how we think
‘Players now train to replicate AI’s moves as closely as they can rather than inventing their own, even when the machine’s thinking remains mysterious to them.’ This is a fascinating look at how AI is reshaping how the best Go players in
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Leading Human/AI Hybrid Teams
For most of human history, leadership has meant one thing – getting the best out of people. But what happens to leadership in an age where hybrid teams of humans and AI agents will increasingly be the norm? It’s a pretty big
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Why is Corporate AI Innovation so Hard?
One of the themes I keep coming back to in my workshops on AI, emerging technology and managing change is the risk of looking at the new through the lens of the old. Of getting stuck in optimising existing systems or ways