Category: design
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Techno-admin and surplus value
A while back over on LinkedIn James Caig wrote a post talking about modern digital services and how ‘technology and automation has led to more customers of those products and services doing more of the work involved in delivering them’. James linked to an article by John Lanchester on Marx’s theory of surplus value, which might…
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UX for Repetitive, Bored or Urgent
This is by no means a new idea (in fact it's rather old in mobile terms) but is still a useful way to categorise user tasks, particularly on mobile. Google have previously split users into three types of user behaviour: repetitive now, bored now, and urgent now… 'The “repetitive now” user is someone checking for the same…
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Gall’s Law
'Gall's Law' comes from John Gall's 1975 book Systemantics: How Systems Work and Especially How They Fail. Gall's work has inspired a number of authors in systems thinking but the book actually focuses more on what we can learn from system engineering failures and how not to design systems. The law (although it was never…
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Generative Design
Sometimes the whole people and technology debate can seem somewhat polarising, particularly when they're represented as mutually exclusive opposing forces when of-course the most interesting scenarios to work through are how one can augment the other. IA rather than AI. Intelligence Augmentation rather than Artificial Intelligence. With machines beginning to demonstrate not only an increasing ability to…
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Google Firestarters Austin – Engineering Strategy – The Event
Saturday saw our first ever Firestarters event in Austin, held in the Google Fiber space during SXSWi. We'd themed the event around the intersection of user experience design and strategy which, judging from the audience feedback and debate on the night is rich territory for discussion right now. Perhaps unsurprising given the growth in importance…
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The Connector That Disconnects
I saw a charming talk here yesterday at SXSW by Dutch designer Daniel Disselkoen who themed his session around the idea that familiarity with a subject, our environment, surroundings or routine can limit discovery. This provides the basis for Daniel's work in exploring ways to encourage people to notice and observe more, and to be…
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Google Firestarters Comes to Austin
I’m delighted to announce that Google Firestarters is coming to Austin. Firestarters has always been about combining the most compelling speakers with provocative debate around the most interesting industry issues amongst the most inquisitive and restless minds in strategy and planning. So it’s fitting that we’ll be taking that debate to the most well known…
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This Week’s Favourite Fraggl Links
Here are my favourite links from this week curated by Fraggl: An excellent profile piece on Jonathan Ive in the New Yorker which is well worth the read (I never realised that he had some influence over the design of the Star Wars light sabres) Inside the New York Times Instagram strategy (good piece, but can you really have an 'Instagram Strategy'?) An excellent…
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This Week’s Favourite Fraggl Links
Here are my favourite links from this week curated by Fraggl: FastCompany's annual look at the world's most innovative companies is as good as ever. I particularly liked the design, advertising and marketing, and the Africa lists A great piece on how the Nathan Barley nightmare came true A good (and free) ebook on Product Management from Intercom The APG…
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This Week’s Favourite Fraggl Links
Here are my favourite links from this week curated by Fraggl: Really like the look of Flow (above) – a programmable, wireless controller for computers and other connected devices that has raised over $270K on Indiegogo The guys at (friends of ODF) Storythings are launching a podcast which should be excellent. In the run up, they've put out a call for…