Category: digital
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The Brodie Helmet Problem
When the Brodie helmet, designed by John Leopold Brodie in 1915, was introduced to the British Army in the First World War it was intended to protect the soldiers from flying shrapnel. Until 1915 soldiers went into battle wearing soft cloth caps but
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How streaming has changed music
Was it Marshall McLuhan (or Winston Churchill or John M Culkin) who said: ‘We shape our tools and thereafter our tools shape us’? After last week’s post on what the end of the silent movie era tells us about inflection points in the creative industry,
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Make the right path the easy path
I was reminded of the quote that I’ve used for the title of this post at a recent workshop with a public sector body. I was talking about the book ‘Digital Transformation at Scale: Why the Strategy is Delivery‘ which is a
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Top-down, bottom-up data
I really liked Robert Van Ossenbruggen’s idea about top-down and bottom-up approaches to data and insights, captured in his visual below. The concept defines a subtle but fundamental difference between bottom-up ‘data-driven decision-making’ and top-down ‘decision-driven analytics’ (for which Robert credits the
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On technology acceptance models
One of the critical aspects of navigating technological change effectively is understanding more about how users accept and adopt new technologies. For leaders trying to drive technology acceptance and adoption, and to introduce new ways of working within organisations, or consultants and
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Moravec’s Paradox
I came across Moravec’s Paradox via a talk which Stephen Fry gave, titled ‘AI: A Means to an End or a Means to Our End?’, and given as the inaugural ‘Living Well With Technology’ lecture for King’s College London’s Digital Futures Institute.
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Emotion AI
The latest version of Gartner’s hype cycle for Digital Marketing has an interesting addition which they’ve placed almost at the top of the peak of inflated expectation: ‘Emotion AI for marketing’. Gartner VP Nicole Greene describes Emotion AI as using: ‘…AI techniques
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Using SAMR to navigate technological change
One of my favourite frameworks for helping to understand and navigate technological change is the acronym SAMR, which stands for Substitution, Augmentation, Modification and Redefinition. SAMR originates from the education sector, and was created by Dr. Ruben Puentedura as a way for
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Techno-admin and surplus value
A while back over on LinkedIn James Caig wrote a post talking about modern digital services and how ‘technology and automation has led to more customers of those products and services doing more of the work involved in delivering them’. James linked to
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Categorising Cognitive Bias
I’m not a behavioural science expert but I do think it provides a useful lens to consider when we’re trying to understand how people make decisions. One of the things I’ve always struggled with however, is how to navigate the long list