Category: change
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The Eureka Myth
Innovation is an oft-used but oft-misunderstood word. Legendary journalist, editor and author Sir Harold Evans gave a lecture at the RSA a few days ago on the 'spirit' of innovation – what makes for successful innovation and what we can learn from some of the great innovators – the inventors and the entrepreneurs who took…
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From Linear to Organic
"Institutions will try to preserve the problem to which they are the solution" Clay Shirky I saw Sir Ken Robinson speak last year in London. It was without exception the best talk I've ever been to. Witty, erudite, fun, insightful and hugely compelling. A version of it has just been posted as a TED talk…
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The Empathic Civilization
A few weeks ago I saw economist and author Jeremy Rifkin speak on his new book The Empathic Civilization at the RSA. It was a sweeping, provocative but affecting discourse on the nature of empathy. Rifkin framed his argument within the context of two spectacular failures: the shut-off of the global economic engine that…
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The Quiet Revolution
"We have to stop putting sand where we need oil, sugar where we need petrol." JP Rangaswami Let's face it, the recession has been a wake up call for many businesses. If it hasn't, it should've been. The key challenge for many organisations of-course is to understand how much of the damage that has been…
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It’s Not About Digital, Stupid!
The poster put together by Sidekick Studios for their participation in this week's Digital Inclusion conference. Amen to that.
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Customer Relationship Metamorphosis
This piece by Eddie Yoon of The Cambridge Group over on the Harvard Business blog makes an interesting point. In any product category, roughly 10% of the consumers account for more than 50% of the profits. The principle that, with any product or service, there is a core of customers or users that interact more,…