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It’s The Way You Tell ‘Em

Penguin have done some pretty smart things to bring their products and their ethos to a wider public. Frankly, I think there's a lot that many brands could learn from how they're innovating, experimenting, and attempting to engage.

A thought struck me as I was reading this post on the Penguin blog from Colin Brush, one of their senior copywriters. The post deals with the thorny issue of whether it is the story itself, or the telling of the story, which matters most in getting published. Colin makes a good point in that it is often the authors voice that transports us into the author's world, rather than the story, and uses the example of Raymond Chandler, who apparently made up his novels as he went along and famously claimed that when he was unsure what to write next, he'd have someone walk in holding a gun (Colin speculates that this perhaps explains why there is a murder that goes unaccounted for in The Big Sleep):

"You don't read Chandler or Wodehouse for the stories. What happens, and to who, is not why we're reading…What matters to these writers is the telling of the story. This is what separates the truly great writers from the mere scribblers."

So what about advertising? What we say is obviously important – but is it everything it once was? With the myriad ways we now have available to construct narratives, and the proliferating methods in which we can engage people in what we have to say, perhaps the way in which we choose to say it is much more a part of the story than it once was. So I have a question – is it what we tell or how we tell it that is more important? And is the balance changing?

28 responses to “It’s The Way You Tell ‘Em”

  1. david cushman Avatar
    david cushman

    Perhaps there’s a third question:
    Who tells it?
    The best person to reframe a story for their own small group is a member of that small group.
    In this context the story is important but the ability for it to be adapted (retold) is more important than how it is told.
    The ‘who’ of the ‘who tells it’ defines the ‘how’.
    They also define the ‘what’ – what stories they choose to tell.
    Maybe the answer to your question is therefore neither?
    Which I guess is what this speaks to:
    http://fasterfuture.blogspot.com/2008/06/why-traditional-advertising-wont-work.html

  2. david cushman Avatar
    david cushman

    Perhaps there’s a third question:
    Who tells it?
    The best person to reframe a story for their own small group is a member of that small group.
    In this context the story is important but the ability for it to be adapted (retold) is more important than how it is told.
    The ‘who’ of the ‘who tells it’ defines the ‘how’.
    They also define the ‘what’ – what stories they choose to tell.
    Maybe the answer to your question is therefore neither?
    Which I guess is what this speaks to:
    http://fasterfuture.blogspot.com/2008/06/why-traditional-advertising-wont-work.html

  3. Will Avatar
    Will

    Much as it pains me to say, I think it’s how we tell it.
    People want to be shocked, to feel like they are a part of the event – but skim across the top to such a degree that they don’t always process the message.

  4. Will Avatar
    Will

    Much as it pains me to say, I think it’s how we tell it.
    People want to be shocked, to feel like they are a part of the event – but skim across the top to such a degree that they don’t always process the message.

  5. Jamie Coomber Avatar
    Jamie Coomber

    Great question Neil, the answer in my opinion is both. There used to be a time in agencies where the planners would work out who we were talking to and the creatives would work out what we said to them. This is not the case anymore. As more outlets to reach consumers become available, agencies are now having to hire additional resource to look at WHERE we talk to consumers. For example if we are trying to reach “influencers” (for the record, i’m not a big fan of that term) then we would look to talk to them in more forward thinking areas; twitter, plurk, blogs etc. Many agencies (including Profero who I work for) are now hiring people to look at this sector as it is not longer as simple as putting a lovely looking ad on a branded web page. Don’t get me wrong, half of the problem is WHERE do we say it, but the WHAT do we say when we get them is still the one that will swing it for consumers.

  6. Jamie Coomber Avatar
    Jamie Coomber

    Great question Neil, the answer in my opinion is both. There used to be a time in agencies where the planners would work out who we were talking to and the creatives would work out what we said to them. This is not the case anymore. As more outlets to reach consumers become available, agencies are now having to hire additional resource to look at WHERE we talk to consumers. For example if we are trying to reach “influencers” (for the record, i’m not a big fan of that term) then we would look to talk to them in more forward thinking areas; twitter, plurk, blogs etc. Many agencies (including Profero who I work for) are now hiring people to look at this sector as it is not longer as simple as putting a lovely looking ad on a branded web page. Don’t get me wrong, half of the problem is WHERE do we say it, but the WHAT do we say when we get them is still the one that will swing it for consumers.

  7. James Cherkoff Avatar
    James Cherkoff

    I think the balance is changing but not in the way you suggest. I’m not sure anything brands say will be that important – style or substance.
    Maybe the future will be helping people to tell their own stories, through better tools, good environments and community vibes.
    That might be the change in balance which we need to account for, as engagement becomes the main objective.

  8. James Cherkoff Avatar
    James Cherkoff

    I think the balance is changing but not in the way you suggest. I’m not sure anything brands say will be *that* important – style or substance.
    Maybe the future will be helping people to tell their own stories, through better tools, good environments and community vibes.
    That might be the change in balance which we need to account for, as engagement becomes the main objective.

  9. John Avatar
    John

    The most important thing is WHY.

  10. John Avatar
    John

    The most important thing is WHY.

  11. Richard M Marshall Avatar
    Richard M Marshall

    I’ve just started reading the Penguin re-issue Ian Fleming James Bond stories. They are really good – much better written than I had expected. I’ve been thinking up a blog post about the use of patterns and antipatterns in writing on this subject, but haven’t written it yet.
    I’m sure the same will apply to advertising, and there I am sure that the style of the copy (or whatever) will be key.

  12. Richard M Marshall Avatar
    Richard M Marshall

    I’ve just started reading the Penguin re-issue Ian Fleming James Bond stories. They are really good – much better written than I had expected. I’ve been thinking up a blog post about the use of patterns and antipatterns in writing on this subject, but haven’t written it yet.
    I’m sure the same will apply to advertising, and there I am sure that the style of the copy (or whatever) will be key.

  13. neilperkin Avatar
    neilperkin

    Thanks for the input all. By my reckoning that’s a who, a how, a both (with a bit of where), a neither, a why, and another how. So quite a range of opinion on this one! I think how a brand chooses to interact with people has become more a form of narrative in its own right and a powerful one at that. John’s not wrong either when he says it all starts with the why.

  14. neilperkin Avatar
    neilperkin

    Thanks for the input all. By my reckoning that’s a who, a how, a both (with a bit of where), a neither, a why, and another how. So quite a range of opinion on this one! I think how a brand chooses to interact with people has become more a form of narrative in its own right and a powerful one at that. John’s not wrong either when he says it all starts with the why.

  15. eaon Avatar
    eaon

    sorry I’m late.
    Ive got a longer post brewing sort of around this.
    The challenge for brands/advertisers is creating value through the content. I guess thats a bit of how, who, why, where and when.
    The question to ask is…
    Is the world a better place for having this content? If the answer is no then we should just shut up.
    Yes, there’s now umpteen channels for a story, but thats just umpteen channels of noise if the content has no value.
    The same goes for individuals/communities (with or without purpose!)
    As JB said ‘Talkin’ loud, sayin nothin’.

  16. eaon Avatar
    eaon

    sorry I’m late.
    Ive got a longer post brewing sort of around this.
    The challenge for brands/advertisers is creating value through the content. I guess thats a bit of how, who, why, where and when.
    The question to ask is…
    Is the world a better place for having this content? If the answer is no then we should just shut up.
    Yes, there’s now umpteen channels for a story, but thats just umpteen channels of noise if the content has no value.
    The same goes for individuals/communities (with or without purpose!)
    As JB said ‘Talkin’ loud, sayin nothin’.

  17. Will Avatar
    Will

    Damn right fella – asking why/improving the world in some way should be the ultimate question.
    I like Poke’s mission statement about this – as far as I can remember, it’s pretty much the above.

  18. Will Avatar
    Will

    Damn right fella – asking why/improving the world in some way should be the ultimate question.
    I like Poke’s mission statement about this – as far as I can remember, it’s pretty much the above.

  19. eaon Avatar
    eaon

    @will
    ive not seen it but more props to them if thats what they are saying.
    and props to you for agreeing 😉

  20. eaon Avatar
    eaon

    @will
    ive not seen it but more props to them if thats what they are saying.
    and props to you for agreeing 😉

  21. andy Avatar
    andy

    I’m going to be difficult…
    There’s a word that fuses together the what, where and how. It’s called behaviour.
    Behaviour is what we respond to. We may be able to single out a clever what, a novel how or a remarkable where, but we respond to things on a fundamentally human level where these things melt together into an experience.
    Does it matter if I receive a straightforward message in a smart way or a brilliant message in a pedestrian way? My facial muscles don’t know the difference when I feel a smile coming on. The only question is, was it meaningful? Or was it a gimmick? Gimmicks are fine for communicating a message. Meaning is necessary for building a brand.
    See. Difficult.

  22. andy Avatar
    andy

    I’m going to be difficult…
    There’s a word that fuses together the what, where and how. It’s called behaviour.
    Behaviour is what we respond to. We may be able to single out a clever what, a novel how or a remarkable where, but we respond to things on a fundamentally human level where these things melt together into an experience.
    Does it matter if I receive a straightforward message in a smart way or a brilliant message in a pedestrian way? My facial muscles don’t know the difference when I feel a smile coming on. The only question is, was it meaningful? Or was it a gimmick? Gimmicks are fine for communicating a message. Meaning is necessary for building a brand.
    See. Difficult.

  23. neilperkin Avatar
    neilperkin

    There’s a good post over on Zeus Jones (Adrian’s been on a roll lately) that kind of looks like that point Andy
    http://tinyurl.com/4eolx3

  24. neilperkin Avatar
    neilperkin

    There’s a good post over on Zeus Jones (Adrian’s been on a roll lately) that kind of looks like that point Andy
    http://tinyurl.com/4eolx3

  25. Jeremy Greenfield Avatar
    Jeremy Greenfield

    I think that increasingly the story will be more important than the medium or how it’s told. Look at the latest from Anomaly and Converse: thisistheindexpage.com. The campaign is fairly compelling in its use of the medium, but the content largely sucks. I was bored in about two seconds, and so was anyone I tried to show. It reminds me of today’s Hollywood: All CGI, little plot, dialogue and character.
    Remember, no matter what your software developers and flash and photoshop jockeys tell you, the story is the thing.

  26. Jeremy Greenfield Avatar
    Jeremy Greenfield

    I think that increasingly the story will be more important than the medium or how it’s told. Look at the latest from Anomaly and Converse: thisistheindexpage.com. The campaign is fairly compelling in its use of the medium, but the content largely sucks. I was bored in about two seconds, and so was anyone I tried to show. It reminds me of today’s Hollywood: All CGI, little plot, dialogue and character.
    Remember, no matter what your software developers and flash and photoshop jockeys tell you, the story is the thing.

  27. eaon Avatar
    eaon

    @jeremy nicely articulated, thats kind of what I was getting at with the value/content thing.

  28. eaon Avatar
    eaon

    @jeremy nicely articulated, thats kind of what I was getting at with the value/content thing.

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