Year: 2014
-
This Week’s Favourite Fraggl Links
Here are my favourite links from this past week, curated by Fraggl: 6 takeouts from the latest Ofcom's latest communications market report. The graph tracking the 'most-missed' media activity (above) is particularly stark A lengthy but insightful post from analyst Ben Evans on mobile app unbundling, and the future of service discovery, delivery and aggregation Well shared but really worth the…
-
Post Of The Month – July 2014 – The Winner
Well done to Ian Fitzpatrick whose post on Intake and Interruption took an early lead in voting and deservedly never looked back. Ian joins the hall of fame, and my thanks to everyone who took part. Next vote in early September.
-
Post Of The Month – July 2014 – The Vote
Thanks for the nominations. Our vote this month is between: Intake and Interruption by Ian Fitzpatrick What we mean when we say "service transformation" by Mike Bracken If the Internet is a Psychology Experiment, Are You a Psychologist? from Tim Kastelle What Does the Facebook Experiment Teach Us? by Danah Boyd Why I Hate Planners by Mike Phillips And…
-
Post Of The Month – July 2014 – Nominations
It's Post of the Month time. So if there is a post that you read over the past month and particularly enjoyed please do nominate it by leaving the link in the comments below or sending it direct. As usual I have a few starters listed below but do add to these and once I…
-
People and Space
I got back yesterday from a holiday week of no internet connection (and precious little phone signal – offline is the new luxury as my friend Gerd has said) and in my catch up today read that John is undertaking a daily post throughout August detailing out his Smithery 3.0 thesis. It is already shaping…
-
OKRs
Thanks to the always good Wunderkammer newsletter for pointing me at this piece on OKRs (Objectives and Key Results) the simple but very sensible organisational system that originated in Intel but has been a long-term staple at Google. The system, involving setting quarterly measurable, definitive objectives at a company, team and/or individual level, and then supporting that…
-
Failure Demand
"The distinction between 'failure demand' – demand caused by a failure to do something or do something right for the customer and 'value demand' – what the call centre exists to provide, is a distinction that few call centre managers make. I find that many call centre managers do try to determine the reasons for…
-
Manager’s and Maker’s Time
"In my experience, most people don’t schedule their work. They schedule the interruptions that prevent their work from happening." I'm over in NYC on a brief work trip and whilst here managed a catch up with Dan. One of the things we ended up talking about was this great piece on the chokehold of calendars…
-
This Week’s Favourite Fraggl Links
A bit late due to travel but here are my favourite links from this past week, curated by Fraggl: Nicely put: The great fragmentation or why we're all weirdos now This makes sense - the future of passwords is no passwords One of the fascinating Superflux projects talked about at this week's Firestarters by Anab Jain: Open Informant Nice anti-road rage work here (above)…
-
The Growth Share Matrix Revisited
Thanks to Andrew Warren-Payne for pointing me at this work by Boston Consulting Group revisiting their classic growth share matrix. The matrix, originated by BCG founder Bruce Henderson 40 years ago, famously plots a product portfolio on a 2 x 2 against growth rate and market share, giving us categorisations like 'stars', 'problem child' (or…