Year: 2014
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Google Firestarters 13 – Agencies and Product Innovation – The Event
The intersection of product innovation and agency culture and practice is a theme that has generated considerable debate in our industry and one that has been put forward by several Google Firestarters regulars as one that we should run an event on. So on Wednesday we did just that, with a packed house and three…
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A Rant About Customer-Centricity
Just about every large organisation thinks of itself as customer-centric. Many have this laudable objective as one of their strategic pillars. Yet it never ceases to amaze me that those same organisations seem to want to put as many barriers in the way of great customer service as possible. So here’s my version of what…
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This Week’s Favourite Fraggl Links
Here's my favourite links, curated by Fraggl: Nicely done - IKEA's BookBook The inside (and honestly told) story of the Dare MCBD merger An interesting piece on the Percolate blog on applying architecture to product design And a good look here at how Andreessen Horowitz is disrupting Silicon Valley Visage, a tool for creating custom charts and graphics looks really good And of-course you…
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Stripe, and ‘Schlep Blindness’
Stripe is rapidly becoming one of the most interesting businesses that not many people have heard of. I hadn't come across them myself until James mentioned them last week in his excellent Dots talk on banks becoming 'dumb pipes'. And then suddenly I see news about them three times in past 7 days. Back in…
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On Organisational Capabilities
What do we mean when we talk about an organisations capabilities? I've done a fair bit of work in the past helping to assess the digital capabilities of companies (including some working with the smart folk at Econsultancy) and used on a framework that incorporates four main categories: Data & technology, Strategy & KPIs, People…
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Post of the Month – August 2014 – The Winner
Quite a split vote this month but in the end it was Paul Ford's charming How To be Polite that won and so Paul is duly entered into the hall of fame. Thanks to everyone who took part.
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Google Firestarters 13 – Agencies and Product Innovation
A few years back Murat Mutlu wrote a post that got a lot of conversation going around whether an agency could build the next Instagram or Angry Birds. His post raised some interesting questions around what capabilities modern agencies should have and whether they should be messing around with digital products at all or just…
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Post of the Month – August 2014 – The Vote
Thanks for the nominations. So our vote this month is between: Balance is a Dynamic Activity by Antony Mayfield People and Space/The Culture Matrix from John Willshire Designing Flow Engines from John Willshire How To be Polite by Paul Ford Is BuzzFeed a Tech Company? from Ben Thompson And you can vote below:
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This Week’s Favourite Fraggl Links
Here's my favourite links, curated by Fraggl: I used to love Viz. This was a good piece on it's unlikely rise, fall, and rise again, from British institution to near bankrupty to resurrection online Estimote, who introduced beacons in 2013, have now launched sticker-sized 'nearable' beacon hardware. Could be a game changer Nice story - how the internet saved handmade goods Some interesting points here from Huge Inc on…
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Post of the Month – August 2014 – Nominations
Time for nominations for Post of the Month – if there are any posts that you have read over the past month that you particularly liked please do nominate them via the comments below or direct. I have a short starting list below. You'll see I have a double nomination for John Willshire – all…