The Unit of Delivery

There’s a great interview with Tom Loosemore (Group Director of Digital Services at the Co-Op and ex-Govt Digital Service) talking about the digital transformation of public services in the latest issue of Offscreen magazine. One of my favourite quotes from it is the one above. It’s less and less surprising to me that my work with leadership teams on transformation is so focused around people, culture, mindset and how effective teams can work well together to support more adaptive strategy and agility. Small teams really can drive big change. The strategy is delivery. The unit of delivery is the team. But it can’t succeed without the right environment, culture, and mindset. Ignore this and we stifle change before it has even begun.