Category: digital
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Post of the Month – July 2018 – Nominations
It's been a pretty good month for reading this past month, reflected in my starting nominations for Post of the Month below. If there are good things that you've read over the past month please do nominate them for the vote by sending me the link direct, or via the comments below. I'll add them…
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Monzo and Transparency
There's a lot to like in how (challenger bank) Monzo go about things. As well as creating genuinely customer-centric propositions that disrupt some of the complex nonsense involved in financial services, it's the way in which they do stuff which is so refreshing. Check out, for example, their tone of voice guide which instead of…
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Post of the Month – June 2018 – The Winner
Happy to say that the winner is Ross Breadmore (just) with his excellent post on The Reality of Service Design within a Large Bank. Well done Ross – you join the Hall of Fame. My thanks to all for taking part in this month's vote.
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Post of the Month – June 2018 – The Vote
Thanks everyone for the nominations. So this month's vote is between: The Millennial Con Trick by John Lowery The Reality of Service Design within a Large Bank by Ross Breadmore In Praise of Passive Planning by Richard Huntingdon The Work-Life Fit Approach to Gender Parity by Martha Hiefield Let Humans be Humans by Glyn Britton Today's Masculinity is…
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Post of the Month – June 2018 – Nominations
It's time again to nominate your favourite reads from the past month for the latest Post of the Month vote. As always I've listed a few starters below but please do add to these with your own nominations – either direct or via the comments below. And as soon as I have a good selection…
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Google Firestarters 28: Learning From the Innovators – The Event
The great and the good of UK planning (or at least those who were not in Cannes) came together last week for the latest Google Firestarters – this one on the theme of innovation. It's a well-discussed theme of-course, but I wanted to create an event that featured people who have actually been at the…
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JFK Unsilenced
'On the 22nd of November 1963, on his way to deliver a speech at the Dallas Trade Mart, JFK, the voice of his generation, was silenced. But what if we could unsilence his voice? What if technology had advanced so much to allow JFK to finally, after 55 years, deliver the ‘Trade Mart Speech’ that…
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Automation and Wicked Problems
Glyn Britton made a good point in his piece about how AI and automation may actually free us up to be more human by enabling people to stop doing work that can actually be better done by machines. '…what if we turn the narrative around? Look at AI and automation as a opportunity to repair,…
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Google Firestarters 28: Learning From The Innovators
Google Firestarters is back! Our next event will be on Wednesday 20th June, 6pm at Google London, and we are taking the rapidly shifting innovation landscape as our theme. We've taken various slants on an innovation theme before, but typically from the context of agency models so I really wanted to do something that enabled us…
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Post of the Month – May 2018 – The Vote
Thanks for the nominations. So our vote this month (including a double nomination from the BBH Labs blog which has been on fire recently) is between: Managing the Unmanageables by Agathe Guerrier The thrill of the chase – how we defined our purpose and principles by Phil Adams Are good ideas getting harder to find? by Faris Yakob…